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    Frequently asked questions  
1.- What is the information you need to request a AIS card, whether you do it online or directly with one of our agencies?
R/ Person’s Full Name , Address and Local Identification Number

2.- How long would it take for a new cardholder to get a AIS card after it is ordered ?
R/ Person’s Full Name, Address and Local Identification Number

3.- Where do you pick up AIS Card ?
R/ FINCIMEX’S Branches

4.- How to know the right amount in USD that should be sent to AIS in order to credit specific amount in a AIS CARD
R/ Please contact our offices:

5.- How to know the status of a fund transfer you have done ?
R/ If you registered an email address in your personal profile as a “sender”, you will receive automatic emails every time a transfer has been processed and when it is credit into AIS card. You could also go to, login with your user name and check the status of all your transactions.

6.- How does phone number verification works?
R/ As part of our effort to protect the accounts of and to provide effective account support, we require that each customer provide a valid phone number. The first time you make a delivery of money to a Cuban Beneficiary, you have to verify your phone number as a previous step. You will follow the steps listed at the "Phone Number Verification" page:
1. Select correctly your country phone code.
2. Write correctly your phone number.
3. Click "Send...". The system will automatically send an SMS to the phone number registered by you, with a Verification Code.
4. Write correctly the Verification Code received and click "Continue".
If your Phone Number is correctly verified, then you'll be able to send money to Cuban Beneficiaries through, whenever you want.

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• Diseñado por el Grupo ICE de Datacimex • Todos los Derechos Reservados •